To help us resolve your problem quickly, please be ready with the following information when you submit a ticket:
- Your computer environment (e.g., Windows 7, Windows 8, browser details)
- Note whether the problem occurs in Browser client, Desktop client, or both. Be sure to give us the exact version of the Desktop software that you are running.
- Try to recreate the problem in your sandbox, if you have one.
- Clearly document the steps for recreating the problem.
- Gather any relevant trace files, screen shots, log files, etc.