Superior Product. Superior Support.

Your subscription to Ellie Mae AIQ includes unlimited access to the best customer support in the industry. If you need functional or technical help with AIQ or any other Ellie Mae product or service, you can reach our Support team quickly by submitting a ticket here – just click on “Submit a request” above. Ellie Mae also provides live telephone support 12 hours a day, and on-call support for critical production issues that occur outside of normal business hours.

Click the "Sign in" button above to:

  • View current system status
  • Submit, update, and track the status of your company’s Support tickets
  • Correspond with the Support Agent who is working on your ticket
  • Search a knowledgebase of information about Ellie Mae AIQ
  • Watch video tutorials to learn about AIQ features and functionality

Our Support Portal is available 24 hours a day.

  • Phone: 877-362-8356 (Live phone support is available Monday-Friday, 8am-8pm Eastern Time)
  • Email: support@capsilon.com